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AI agents, into production on SAP.

SAP is putting AI agents into finance, supply chain, sales and service. Whether they help you depends on three things: which agents your edition actually includes, whether your data and integrations are clean enough for them to work, and who keeps them running after go-live. We handle all three, as a simple ladder: audit finds what's worth doing, build proves it in production, operations keeps it paying off.

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Where SAP's AI stands

As of November 2026.

May 2026SAP launched the SAP Business AI Platform, a new Joule Studio for building agents, Joule Work, and the planned SAP AI Agent Hub for governing agents.
Rolling outJoule Studio general availability is rolling out in phases. Its agent builder is free until December 2026, then becomes a premium feature.
AvailableSome agents are available now, for example the Dispute Resolution Agent and the Tender Analysis Agent.
PlannedMany others are rolling out in phases or still planned. We label each one and check what your edition includes before recommending it.

Last verified 1 November 2026. Dates change; we re-check them before every engagement. All SAP deadlines →

Interactive demonstration

Watch a governed agent handle an invoice exception.

This is how an accounts-payable agent behaves in practice. It reads the invoice, runs the three-way match against the purchase order and goods receipt, stops at anything outside tolerance, and hands the decision to a person before anything posts to SAP. The gate in the middle is the point: the agent does the checking, a human owns the call.

Illustrative demonstration with sample data. Not a live system or a client project.

Joule AP agent · three-way match · connected to SAP (sandbox)
Ready. Run the simulation to see the agent process an incoming invoice.
The ladder

Audit. Build. Operate.

01

AI & clean core readiness audit

Fixed fee · fixed duration · costed roadmap

Know what to build before you spend money building it. A short, fixed-fee assessment that answers three questions: is your data ready for agents, is your core clean enough to extend safely, and which workflow gives you the fastest, safest return.

What we assess
Data readiness (quality, structure, grounding sources) · clean core and custom code health · which SAP agents your edition and licenses include · an opportunity map of candidate workflows scored on value, feasibility and risk · governance and cost baseline
What you get
A scored readiness report · a prioritized agent roadmap with rough-order costs · a recommended first pilot with a defined success measure
Book your audit
02

Agent build: fixed-scope pilots

Fixed scope · production-grade · you own the code

One workflow, built properly and put live. We take a single high-value workflow from your audit and build a governed agent, grounded in your SAP data, clean-core-safe, with monitoring and an audit trail from day one. Where SAP already delivers an agent for the job, we configure and connect it instead of building from scratch.

Finance
Cash and bank-statement reconciliation · invoice-exception handling, alongside SAP's Dispute Resolution Agent (available)
Procurement
Bid analysis (SAP's Sourcing Assistant: planned / rolling out) · supplier onboarding checks
Integration
Monitoring and auto-remediation for failed interfaces on SAP Integration Suite
Sales
Tender and RFQ review, alongside SAP's Tender Analysis Agent (available)
What you get
A working agent in production, with guardrails, an audit trail and a short runbook · source code and designs handed over, no lock-in · a before-and-after measurement against the agreed success measure
Scope a pilot
03

Agent operations: managed service

Monthly retainer · three levels · scales with the number of agents

Who runs your agent after go-live? Traditional SAP application support watches ABAP and interfaces. It doesn't watch what actually breaks an agent: model changes, token-cost creep, wrong answers, grounding data going stale, and governance gaps.

Watch
Monitoring of quality, cost, latency and drift · audit-trail upkeep · alerting
Tune
Everything in Watch, plus regular governance reviews, prompt and grounding tuning, and model-version upkeep
Evolve
Everything in Tune, plus a named architect who owns the agent lifecycle and builds your next agents
Coverage
Extended hours across our onshore and offshore teams; exact hours and response times agreed per contract
Talk about agent operations
Before any agent goes live

Five checks we run.

  1. 1

    Is the data ready?

    Grounding sources complete, current and clean.

  2. 2

    Will it survive the next upgrade?

    Built on released APIs and side-by-side extensions.

  3. 3

    Can you see what it does and costs?

    Monitoring of quality, cost and drift, with an audit trail.

  4. 4

    Is the governance real?

    Clear boundaries, and a person approving the steps that matter.

Check five: who runs it after go-live? An owner for drift, cost, grounding refresh and audit. Read: Why most SAP AI agents never leave the sandbox →

Joule and open standards

Joule where it fits. Open standards where they don't.

We build on SAP Joule Studio where it's the right fit, and on open standards, Agent2Agent (A2A), Model Context Protocol (MCP) and a choice of language models, where they are. Your agent strategy isn't tied to a single product.

Integration Suite and BTP are the layer that lets agents reach your systems, data and each other. That's work we've done for 15 years. SAP Integration Suite →

Find out which SAP AI agents fit your landscape.

An AI readiness assessment maps SAP's agents to your edition, scores your candidate workflows and recommends a first pilot.

Book an AI readiness assessmentAgent operations